Button shoulder dress
Collection FW19
CERTIFIED VISCOSE
The main component of this garment is made from polymerised wood pulp from sustainably managed forests.
This model of forest management ensures respect for biodiversity and indigenous populations, and the implementation of anti-deforestation measures.
FAIRLYMADE X CLAUDIE PIERLOT
In the spirit of transparency, we have partnered with Fairly Made to review our supply chain. Information about the origin, manufacturing, and environmental impacts of our products is now available.
- Main fabric: 82% triacetate , 18% polyester
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Moderate wash 30°
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Do not bleach
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Do not tumble dry
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Iron at a maximum temperature of 110°C without steam
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F/ - Professional dry clean, with hydrocarbon solvent, gentle treatment
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W/ - Professional wet clean, moderate treatment
SHIPPING
Orders made on claudiepierlot.com are delivered worldwide, with the exception of a few countries.
Orders are delivered by DHL (Express or Standard, depending on the destination).
DHL only delivers on business days, according to the average delivery times below , given for information purposes only :
DHL EXPRESS :
- Europe : 2 to 3 days
- Rest of the world : 3 to 6 days (with exceptions)
DHL STANDARD :
- Europe only : 3 to 5 business days (with exceptions)
Delivery times may be extended during busy periods.
Please note that circumstances beyond our control, such as extreme weather conditions or customs inspections, may result in delivery delays.
Tracking your delivery
You will receive an email containing your tracking number once your order has been dispatched.
Delivery charges
Delivery charges are calculated automatically at checkout and depend on the following factors:
- Destination country/location
- The delivery option chosen from several different shipping methods (Express or Standard)
The prices of each available option are displayed at checkout.
For further information, please consult our FAQ.
RETURNS
You have up to 30 days from the date of receipt of your order to return it, by following the steps below :
1. Register your return request
- By filling in the following form: Initiate a return
- By logging into your customer account on claudiepierlot.com. Click on "return items" in the order.
2. Make sure the items are in their original condition and that all labels are attached. If you fail to do so, we will not be able to refund you.
3. Place the items in their original packaging, or in equivalent packaging.
4. Seal your package and affix the prepaid return label received by email.
5. Drop off your package at one of the courier's collection points.
We recommend that you check that the courier scans your parcel at the time of collection, to ensure that your return can be tracked.
Once your package has been received by our warehouse, our teams will perform a quality check within the following few days. If the return complies with the refund conditions, you will be informed by email and the refund will be credited to the original payment method within 2 to 10 days.
To be accepted and refunded, the return should comply with the following condition :
- The labels must be attached to the items you are returning.
- Items returned must be new, unworn, spotlessly clean and unwashed.
Claudie Pierlot reserves the right to refuse a return if it does not comply with the above conditions.
For further information, please consult our FAQ.
CONTACT CUSTOMER SERVICE
- For any questions regarding your order (delivery tracking, returns, payment, orders not received), please visit our FAQ page.
- To track your package, visit our delivery tracking page
- To return your order, please visit our returns portal
- You can contact us by email by completing the contact form available at this link.
- Our advisors are available : 24/7 from Monday to Saturday & on Sundays, from 8 a.m. to 5 p.m. (Paris time)